Terms & Conditions You are personally liable for any orders that you place by telephone with Longevity & Health and/or Cellular Research Formulas (collectively referred to as Longevity & Health) or any Longevity & Health owned or sponsored website, including www.tripleactionjointformula.net. We currently accept the following methods of payment via our websites or telephone: Visa, MasterCard, American Express and Discover credit cards, a debit card, and electronic check. In addition, you may place an order by mail using either a Personal Check or Money Order. Please do not send cash. We do not accept COD orders at this time. Please note that we do not accept multiple-pay orders on debit card or electronic check transactions via the internet. In addition, we are not responsible for any overdraft fees or other bank charges you may incur as a result of your purchase. It is your responsibility to retain all records of your purchase in the event it may be needed in the future. Should any personal information necessary to fulfill your order change after the time your order was placed (such as billing address, shipping address or phone number), it is your responsibility to contact us with updated information. If your order is returned to us due to being provided incorrect shipping information, you may be subject to a return shipment fee. We highly recommend double checking all information you submit before finalizing your order. Longevity & Health reserves the right to store your personal information given to us in our secure database for business purposes. If you place an order through Longevity & Health website, we require an email address to send order and shipping confirmations. Your order confirmation will reflect the items ordered and the total amount to be charged. Longevity & Health will not charge sales tax for any order unless the order is placed to ship to a California address. If your order is shipping to a California address, an appropriate sales tax will be added to your order. The sales tax may not be reflected on your emailed order confirmation. Even if the sales tax is not included on the order confirmation, you are still liable for this amount, if applicable. 30 Day Money Back Guarantee! Try it for 30 days, if you are not satisfied for any reason just send back the unused portion for a full product refund - no questions asked! Send returns to: Cellular Research Formulas PO Box 10451 Van Nuys, CA 91410 For assistance, please contact our Customer Service Team at 1-800-941-5861, Monday through Friday, 6 AM to 7 PM and Saturdays, 7 AM to 3 PM (Pacific time). International Orders Currently, Longevity & Health has only established to ship within the United States, its territories and Canada, Guam, VI and PR. If you are placing an order from Canada , you will be charged in US Dollars. If you pay by credit card, your charge will be converted to Canadian Dollars by your credit card company at the time that you are charged. If you intend to send a check or money order for your order, it must be sent in US Dollars. If you are purchasing an item to be delivered to a Canadian address, your order total will include an added rate of $10.00 For information on returning a Canadian order, please see our Return Policy. Return Policy Longevity & Health guarantees your complete satisfaction with every purchase. We offer all customers a 30-day money back guarantee. If you are not completely satisfied with your purchase, you may return it for a full refund of the product cost within 30 days of the date of delivery. Please be aware, we can only accept returns for orders placed directly through and fulfilled by Longevity & Health. If you purchased or ordered any of our products through another retailer, we suggest contacting that particular retailer for return information. Returned items are processed in the order that they are received. Please allow 1-to-4 weeks for your return to be processed and documented in our system. For Canadian returns please follow the same guidelines listed above. If you are returning your order for a refund, your refund will be issued back to you in US Dollars. Longevity & Health is not responsible for any amount lost due to fluctuations in the United States-Canadian exchange rate. Refund Policy All refunds issued will be in the amount of the product cost only. Shipping and handling costs or any additional surcharges for shipping are non-refundable and non-exchangeable. If you choose to return your order for a refund, and payment was made by credit card, your refund will be submitted to the original credit card on file. If that credit card has since expired or will no longer accept a credit, a representative will contact you for another method of receiving payment. If you choose to return your order for a refund, and payment was made by debit card, electronic check, personal check or money order, a refund check will be mailed to you. Please allow 2-to-4 weeks for delivery once your return is processed. If you choose to return your order for an exchange, your account will be credited the total product cost of your original order. The credit may be applied toward the purchase of new products. New shipping and handling charges will be applied to your second order as applicable. Defective or Wrong Item Received It is the customer's responsibility to contact us within 30-days of delivery if a defective or incorrect item was received. If we are not contacted until after the 30-day period regarding a defective or incorrect item received, the customer will not be eligible for a complimentary replacement. Shipping and Delivery Terms While we strive to deliver all orders as quickly as possible, we ask our customers to allow up to 4-6 weeks for delivery even though an order may be delivered in quicker time. Once an order is placed into our system, it takes time to process and fulfill. Shipping and Billing Inquiries should be directed to 1-800-941-5861. A shipping and handling fee is applied to all orders. The shipping and handling cost is a non-negotiable flat rate fee that covers the cost of postage as well as handling and packaging costs. Please be advised that if you choose an expedited shipping method at an additional cost, your order still has to process through fulfillment. The expedited service starts at the time your package is shipped. If a delivery is refused by the customer without authorization from Longevity & Health, a fee for return shipment and/or a restocking fee may be applied to any subsequent request for a refund. Backorder Policy If an item is on backorder, it may not be noted as such on our public websites. If a backordered item is ordered, we will do our best to contact the customer but cannot make any guarantee. If you are concerned your order may be on backorder, please contact us and we will give you its current status. The customer will not be charged for a backordered item until it is available for shipment. If in-stock items are ordered with a backordered item, the customer will be charged for all in-stock items as well as full shipping and handling for the order. Once the backordered item becomes in-stock, the customer will only be charged for the particular item and no additional shipping and handling costs. For assistance or clarification of these policies, please contact our Customer Service Team at 1-800-941-5861. Once again, our business hours are Monday through Friday, 6 AM to 7 PM and Saturdays, 7 AM to 3 PM (Pacific time).